Description

Join the Founding Client Services Team at BluePearl Pet Hospital in South Austin!

Help create an exceptional client experience from day one.

BluePearl Pet Hospital is opening a brand-new, state-of-the-art specialty and emergency hospital in South Austin, TX , and we're looking for compassionate, customer-focused Veterinary Receptionists to join our founding team.

Located at 2555 Western Trails Blvd., Austin, TX 78745 , our new hospital will provide advanced emergency and specialty care in a collaborative environment where every team member plays an essential role in delivering remarkable care for pets and the people who love them.

If you're passionate about helping others, thrive in a fast-paced environment, and enjoy making a difference during some of life's most emotional moments, we'd love to meet you.

Why Join Our New Hospital?

As one of our founding Client Services team members, you'll help shape the culture and first impressions of our hospital while supporting a team dedicated to exceptional medicine and compassionate care.

Our new hospital will feature:

• Dedicated Emergency and ICU departments
• Three fully equipped surgical suites
• In-house CT
• Internal Medicine procedure room
• Specialty services including Emergency, Critical Care, Internal Medicine, Surgery, and Cardiology
• A collaborative team focused on compassion, learning, and excellence

As a Veterinary Receptionist, you will:

• Welcome every client with warmth, professionalism, and compassion.
• Create a positive first impression for every client and patient who walks through our doors.
• Answer phones clearly, calmly, and professionally while providing exceptional customer service.
• Assess arriving patients and recognize urgent versus non-urgent situations.
• Schedule and confirm appointments while ensuring clients understand appointment instructions.
• Coordinate communication between clients and the medical team.
• Offer compassionate support and resources to grieving pet families.
• Assist with the respectful coordination of aftercare services.
• Help create an organized, efficient, and welcoming hospital environment.

We're Looking For Candidates Who:

• Have outstanding customer service and communication skills.
• Remain calm and compassionate in emotionally charged situations.
• Enjoy working in a fast-paced environment.
• Thrive as part of a collaborative team.
• Have strong organizational skills and attention to detail.
• Veterinary or medical reception experience is preferred but customer service professionals with transferable experience are encouraged to apply.

Why BluePearl?

At BluePearl, our passion is pets, and we invest just as much in our associates.

We offer:

• Medical, dental, vision, and life insurance
• 401(k) with retirement planning
• Paid time off and floating holidays
• Flexible scheduling
• Parental leave
• BluePearl University and ongoing professional development
• Leadership growth opportunities through Mars Veterinary Health
• Trupanion pet insurance and employee discounts on pet care and food
• Mental health, well-being, and compassion fatigue resources

Why Austin?

Austin is one of the country's most exciting places to live and work. Enjoy year-round sunshine, beautiful parks and lakes, live music, incredible restaurants, and endless opportunities to explore the outdoors while building your career with one of the nation's leading specialty veterinary hospitals.

If you're ready to help launch BluePearl's newest specialty hospital and provide exceptional service to pets and their families, we'd love to hear from you. Join our founding team and make a difference from day one!

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance , and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.